Shipments and returns

DISPATCH

All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or pre-order items may take longer to ship; customers will be notified if so. 

- Please note that all orders are sent on weekdays only. 

- All orders are sent with signature for delivery required. If you need any special delivery, please contact us prior to purchasing.

 

SHIPPING TIMES AND TRACKING

All items will be delivered via Correos Post, Nacex or DHL. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Correos, Nacex or DHL. Once your order is dispatched, you will receive an email with tracking information.

 

CUSTOMS / ACCEPTANCE OF DELIVERY

Customers are responsible for organizing their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer.

 

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

 

ORDER DOES NOT ARRIVE

Correos online tools can be used to track your parcel. We encourage customers to track parcels. La Lune Le Soleil is not responsible for fault of delivery by Correos or any other carrier. Please let us know, however, we are not able to refund in these circumstances.

 

CUSTOMER PICK UP

As we are an online store, unfortunately, we are unable to offer pick-up of purchases or viewing prior to purchasing. If you urgently need your order, please email us and we can schedule a pick-up time.